Interview Techniques for IRS Jobs
Although based in Washington, D.C., the IRS has offices throughout the United States and hires many different types of employees. The largest segment of employees is customer service-based and interacts with taxpayers by phone. Other employees work in human resources, information technology, research, accounting or as attorneys.
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Clerical
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Before interviewing for a clerical or administrative job, try to understand the duties that you will perform. For instance, determine whether the position is for a file clerk rather than a financial clerk or cash processing clerk. Research the IRS website for job descriptions so you will not ask obvious questions during the interview. If the position requires interaction with taxpayers, then be prepared to describe experiences in which you handled a challenging or difficult situation. For entry level clerical positions, the IRS does not require applicants to be experts in tax law. However, you can increase your chances of obtaining the position by demonstrating you are willing to learn new information and that you can multitask successfully.
Accounting/Finance
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Be prepared to take a computer skills test. During the interview, be ready to describe yourself as well as why you are interested in an IRS career. Most interviews are quick and consist of a panel asking questions related to the position, such as what you would do when faced with an angry taxpayer. Understand that customer service plays an important role, especially for revenue agent or tax examiner positions. If you have past accounting or finance experience, then highlight your ability to handle increased workloads during tax season.
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Tips
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Mention any foreign language proficiencies, as the IRS has many calls from non-native English speakers.
Even though the interview is important, to secure a position with the IRS, realize that you must have your personal taxes in order.
You should have received a biometrics appointment during which your fingerprints were taken.
Be proactive in addressing possible problems with your interviewer as you will undergo a background check before being hired.
Do not fall for any "IRS informational packet" schemes, which are advertised as providing helpful knowledge.
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