Quality Processes & Procedures

Save

In business, quality is a subjective term that typically means that a product or service meets its end users' expectations. Managing quality includes controlling quality of products or services under development, assuring the quality of completed products or services as well as continually improving quality to remain competitive in the global marketplace. Quality processes and procedures are part of a company's Quality Management System. The International Standards Organization (ISO) 9001 standard applies to such processes as purchasing, order processing and preventive action. To be certified, you must define these processes.

Quality Assurance

  • Quality assurance involves tasks that make sure products and services meet end-user requirements in a reliable way. By regulating the quality of raw materials in a efficient infrastructure, you can ensure the end result fulfills its intended purpose the first time. By defining operational procedures, ensuring employees are competent--having the skills and experience to accomplish the tasks--and setting up incentives for producing work that meets or exceeds standards, you establish a culture in which the staff is motivated to produce quality output.

Quality Control

  • Quality control deals with testing to see if output meets established criteria, typically end-user requirements. Develop quality control processes and procedures to identify failures that slip through despite quality assurance measures put in place. You may aspire to have your organization achieve six sigma levels of quality, meaning that failure is limited to six standard deviations of the normal distribution. This statistical probability is 3.4 one-millionths, a very low margin of error. Achieving this lofty goal demands stringent practices.

Quality Improvement

  • Overall quality improvement processes may cover product, process or human resources. Depending on your industry, you may institute programs for manufacturing enhancements, performance improvement, increasing customer satisfaction or reexamining current business practices. Utilize a Plan-Do-Study-Act model to solve problems by instituting quality improvement processes in a systematic way. Planning involves specifying and validating the output requirements. Next, implement the process to test it. Finally, study the impact the process has on output and act on observations. By repeating this process, you can establish an atmosphere of continuous improvement.

    For example, you may read customer feedback about your website on a daily, weekly or monthly basis. Categorizing the comments to elicit trends may reveal common issues. In response, implement processes such as newly documented troubleshooting procedures to address any shortcomings or capitalize on opportunities and check them with a small group of your website users. Then, deploy successful interventions once proven to be effective.

References

Promoted By Zergnet

Comments

You May Also Like

  • Quality Assurance Policies & Procedures

    A quality assurance program is a system of policies and procedures designed to continually improve specific business processes. While most popular in...

  • Audit Quality Control Procedures

    Audit Quality Control Procedures. Quality Management Systems (QMS) ... Quality Processes & Procedures; Medical Quality Control Procedures; Comments You May Also Like.

  • Procurement Processes & Procedures

    There are numerous procurement procedures and processes, but there are some procedures that should be common to all procurement departments. These include...

  • How to Develop Quality Assurance Procedures

    Designing a quality-assurance (QA) process is a skill that both small and large companies, whether just starting or well established, need to...

  • How to Write an Internal Audit Plan

    Audit planning is a process that ... Example of Audit Procedures. ... Internal audit software tools are used to assist auditors and...

  • How to Create a Quality Control Process Chart

    Quality control is the process that is used by all types of organizations to make sure the goods or services they offer...

  • How to Identify Service Quality Control Procedures

    Service quality control procedures center on a company's service departments. ... observe the process or processes involved in the quality control monitoring...

  • ISO Quality Procedures

    Quality Processes & Procedures. In business, quality is a subjective term that typically means that a product or service meets its end...

  • Quality Policies & Procedures

    Policies and procedures outline the guidelines that employees must follow when performing their jobs. The goal of these procedures is to create...

  • What Does a Quality Engineer Do?

    Most common in manufacturing plants, a quality engineer is someone with a technical/engineering background who handles the day-to-day issues with product quality...

  • Quality Assurance Management Techniques

    Quality Assurance Management Techniques. ... to receive in exchange for payment--is the primary measure of quality used when developing a quality assurance...

Related Searches

Read Article

23 Deliciously Easy Lunches to Bring to Work

M
Is DIY in your DNA? Become part of our maker community.
Submit Your Work!