Technical Training Techniques

Technology training can be a difficult task because each end user has a different skills set, learning style, has his own learning style, and brings various barriers to learning to a training session. Some people are intimidated by technology while others resist learning it because they do not see a need for it. These are the various challenges facing technology trainers, who must be prepared with a training plan that reaches each member of a target audience.

Learning Styles

It's important for every trainer and teacher, even those teaching topics other than technology, to recognize that everyone has a different learning style. Some prefer lectures wherein the trainer speaks on the topic while the audience listens and asks questions. Others prefer some lecture with a chance to work hands-on with the technology while the trainer is present, so they can ask questions if they run into problems. Finally, others like to be directed to resources that they can review completely on their own. Technology trainers must take these various styles into consideration when creating a trainer plan so that they can be most effective.

Techniques

Keeping the above learning styles in mind, technology trainers should create a training plan that includes the following techniques:
• Set up a lecture that includes a PowerPoint presentation (or Keynote for the Mac) that can be reviewed during the session.
• Have attendees sit at seats without computers, to keep their attention focused on you.
• Prepare examples that can be shown in addition to the presentation.
• As an alternative, prepare an abbreviated presentation for trainees who are seated at computers. When you are done, provide a handout with exercises to allow participants a chance to get their hands on the technology.
• Circle the room casually and make yourself available for questions.
• Finally, prepare or locate existing resources to provide to the attendees. This can include handouts, books, CDs, online classes or other online resources.
This last option is perfect for independent learners who can review the materials on their own time, and in the locations of their choice.

Tips for Face-to-Face sessions

Face-to-face sessions include the full lectures or half lectures with half hands-on time discussed above.

As a trainer, it's important to convey the right message to your students so you do not intimidate them. During the session, be open to questions, and respond in a nonthreatening way. Do not respond with "Oh, you don't know that?" Or, "We've already reviewed that but we'll go over that again just for you." Talking negatively makes students defensive and closed to learning.

Also, when working with student at their computers, don't tower over them. If there is space, pull up a chair and put yourself at their level to eliminate any feelings of inferiority.

Finally, provide something that the student can reference when she leaves. Good options include Web sites, CDs or handouts that you've created. Make sure the handouts provide clear step-by-step directions and include small blocks of content rather than page after page of words that will get ignored.

References

• Let Me Learn: The Four Learning Styles
• Association of Research Libraries: Tips for Technology Training

Resources

• Plano ISD: Technology Guides