Your company's reception area is the front window to clients and business. Not only does your receptionist need to be warm, friendly and willing to help, but the area itself needs to demonstrate efficiency and invite people to approach. You don't need a lot of space to design an effective work station and reception desk.
Phone and Computer
The best way to describe a receptionist is as an air traffic controller. The employee needs to be able to access phone and computer with relative ease while looking at the switch board to determine who is available or not. The phone should be attached to a headset for hands-free working and allowing easy access to a computer and other tasks. The computer and phone should both be facing toward incoming client traffic so the receptionist can see who is approaching.
The most inviting reception desks are clear of clutter. What a client doesn't see behind the tall cubby that hides the computer, phone and files helps to maintain an image of office efficiency. Most reception desks hide these items under a tall shelf that clients can lean on and speak with the receptionist without seeing into the work area. The work area itself should have easy access to note pads, writing utensils and all required items for business without clutter.
The receptionist is required to be in constant motion. As such, making the reception desk ergonomically correct will ease strain on a person’s body, making each interaction more pleasant. This improves productivity, prevents injury and keeps the work flow flowing. To achieve this, keep the work desk and seat level with clients to avoid having the receptionist look up at approaching clients. This is most likely achieved by having the employee’s desk raised on a platform. In addition, the receptionist should be able to easily view the computer monitor while reaching to answer the phone and take a note.