Call Center Interview Tips

Candidate at a job interview.

You've applied for a position at a call center and have been offered an interview. You're anticipating the interview, but realize you need to prepare. Having interview skills is essential to gain employment. Preparing for an interview will make all the difference in having a successful meeting. And making a good impression on a potential employer can make or break the interview.

Preparing for the Interview

To be successful in an interview, you need to get to know your potential employer. Look up information about the company so you're versed in what the company does. Think of what skills you have that would benefit the company and how they relate to that particular field. Dress appropriately for the interview---be professional. Get to the interview 10 minutes early. Showing up late will make a bad impression. Some of the skills needed to work in customer service are communication, problem solving, billing, and data entry. Think of your education and work experience---be prepared to explain those skills in the interview. You may have to fill out an application or bring a resume. Have all the necessary information ready---including references.

During the Interview

Be professional, positive, and courteous. Greet your interviewer and shake her hand. Look your interviewer in the eye, but don't stare. If you are interviewed by more than one person, make sure you speak to both interviewers. Give sincere and honest answers. The company wants to know why you are a good candidate. When you're asked, "Why should I hire you?" be prepared to answer. Explain how your previous experience will make you a good addition to their company. Think of relevant experience or skills for your particular position. For example, in your last position you performed clerical work, answered phones, and processed billing. You can explain how experienced you are with assisting customers, resolving issues, and working on accounts. At the end of the interview, shake hands and say thank you. Keep your interview professional from beginning to end. Write a thank-you note when you get home.

After the Interview

If you were given a business card to call for a follow up, call within the time frame stated by your interviewer. Be professional and allow enough time for the company personnel to make a decision. Calling a potential employer over and over again, won't necessarily help you get the position.

References

• USA Jobs: Interview technique
• QuintCareers.com: interviewing do's and don'ts

Resources

• Monster.com: reentering the workforce