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The tone of a telephone conversation or a voice mail in business creates an important impression of a company. Learn about proper business phone etiquette, as well as a few helpful telephone accessories, from a call center supervisor and trainer in this free video series on phone etiquette.
There are 20 videos in this series:
When making three-way calls to talk to business associates, or even family members, hit the "talk" or "send" button to add a new caller to the conversation. Learn the procedure for making three-way calls in this free video on telephone technology from a call center supervisor and trainer.
Use a free conference call Web site to sign up participants for a business meeting over the phone. Conference calls, which can be an inexpensive and effective way to conduct business, can be conducted using the technology tips in this free video on telephone technology from a call center supervisor and trainer.
The caller ID of a phone number can be blocked temporarily by dialing star-6-7 before making a call, or permanently by requesting a block from the phone company. Find out how to hide a phone number from telemarketers by blocking the caller ID in this free video on telephone technology from a call center supervisor and trainer.
When buying a cordless phone, select a model with a high frequency that is easy to charge; the charge should last about an hour. Learn how to save money by using a cordless phone in this free video on telephone technology from a call center supervisor and trainer.
When recording a funny answering machine message, speak slowly and be concise so the person calling will be able to understand the joke. Record a funny answering machine message for the right audience with the tips in this free video on telephone technology from a call center supervisor and trainer.
To determine the telephone number of a particular phone, check caller id, call the operator or check the phone bill. Find out the telephone number of your own phone with the tips in this free video on telephone technology from a call center supervisor and trainer.
Talkster and Skype software allow computer users to talk for free over the Internet, thereby avoiding the expensive fees for international calls. Get free international calls by downloading the Talkster utility with the tips in this free video on telephone technology from a call center supervisor and trainer.
To make a conference call, gather phone numbers of participants before calling, and create on on-line account with a pin number. Set up a conference call in advance with the tips in this free video on telephone technology from a call center supervisor and trainer.
To remotely retrieve answering machine messages, call the phone number, then press the pound key and enter the access code. Retrieve voicemail messages, forward them or delete them with the tips in this free video on telephone technology from a call center supervisor and trainer.
Remove a phone number from a telemarketing list by entering the number on the donotcall.gov Web site. Delete a number from telemarketing lists and avoid sales calls with the easy tips in this free video on telephone technology from a call center supervisor and trainer.
The Webinar computer utility allows conference callers to show fellow participants slide shows and PowerPoint presentations. Learn how to add a slide show or presentation to a conference call in this free video on telephone technology from a call center supervisor and trainer.
Live Chat software is used by Internet sales Web sites to present a live salesperson to answer questions about a product. Learn about discussing Web site products with a live salesperson by using the Live Chat software in this free video on telephone technology from a call center supervisor and trainer.
An effective conference call will have rules that govern how the callers should act, such as identifying themselves when talking and not interrupting when someone else is speaking. Find out about conference call etiquette, such as setting the agenda in advance, in this free video on telephone technology from a call center supervisor and trainer.
Making an improper business e-mail by leaving the subject field blank, CCing someone who is meant to reply or using bad grammar, can create a bad impression of the sender. Use proper e-mail etiquette to maintain good business relations with the tips in this free video on telephone technology from a call center supervisor and trainer.
The person answering the telephone for a business should begin with "Good morning," then state the company name and their own name in a strong and confident voice. Create a good impression of a business with the telephone etiquette tips in this free video on telephone technology from a call center supervisor and trainer.
An active telephone listener will sound confident and interested by smiling, maintaining good posture and closely following the conversation. Learn about the importance of sounding involved and interesting in a phone in this free video on telephone technology from a call center supervisor and trainer.
In order to record an effective voice mail message for a business, target the customer who will be calling and leave out frivolous phrases such as "I'm away from my desk." Represent a business in a positive way with the right voice mail message with the tips in this free video on telephone technology from a call center supervisor and trainer.
When replacing batteries for a cordless phone, make sure to write down the battery manufacturer and model numbers to be able to get the correct replacements. Get all of the technical details, such as the manufacturer, to replace cordless phone batteries with the tips in this free video on telephone technology from a call center supervisor and trainer.
Webcams can be used by business for better communication during conference calls and to train employees. Learn how webcams can be used effectively to increase business in this free video on telephone technology from a call center supervisor and trainer.
An effective voice mail message for a business should let the caller know they have called the right number and give the name and title of the call recipient. Give a good impression of a business with a positive voice mail message by following the tips in this free video on telephone technology from a call center supervisor and trainer.
Telephones play a key role in business communication. A positive impression of a company can mean the difference between a sale or a renewed contract and an unhappy potential customer. If someone listens to a sloppy or impersonal voice mail, they may decide not to leave a message. If a sales representative sounds negative or disinteresting over the phone, they may lose a customer. Telephone software such as Live Chat, Skype and Webinar can also save a company money and enhance communication skills. In this free video series on telephone etiquette and technology, a call center supervisor discusses proper phone manners for creating a positive image for a company. Learn how to create effective, even funny, voice mail messages. Not sure how to make a conference call? Forgot how to remotely retrieve voice mail messages? Want to know the etiquette for conference calls and receptionists? Watch this free video series and increase the effectiveness of a business.
Kathy Robshaw Kathy Robshaw set up the first out-bound business-to-business call center in England many years ago. She was IBM's only trainer in the UK to specialize in lead generation and customer service using the telephone. She was the first chair to the European Telephone Council, and has been selected as the American Business Women's Association "Business Woman of the Year" in Michigan.dkdk
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