Business Management & Customer Service: Video Series

Use sales promotions for retail businesses by offering a percentage off of sales prices or buy one get one free offers, using one promotion at a time and keeping track of how promotions do to boost sales. Plan sales promotions to coincide with holidays with advice from a business consultant in this free video on running a small business.

To handle an employee after a performance appraisal, use good communication, document all agreements so that promises are kept, and manage deadlines. Make sure the employee and the employer both know where they stand after an appraisal with help from a business consultant in this free video on running a small business.

Improve employee morale at a business by treating all employees equally, making sure workloads are even, allowing for open communication and making sure management is approachable. Avoid overworking employees or making too many deadlines with tips from a business consultant in this free video on running a small business.

To reduce employee turnover, stay up to date on the latest salary and incentive schemes, create built-in training programs, provide a long-range forecast, and make sure working conditions are good. Perform appraisals so that employees know where they stand in order to prevent turnover with help from a business consultant in this free video on running a small business.

Team building in a business can be done by creating a cross section of the entire staff for each team, opening the lines of communication, providing team incentives and having lots of brainstorming sessions. Avoid segregating any specific group or putting people on the stop when team building by considering advice from a business consultant in this free video on running a small business.

Improve team communication by keeping the team updated about what is going on, having regular team meetings, showing respect and balance for the team and getting feedback on delegation and instruction. Give teams incentives to work together with advice from a business consultant in this free video on running a small business.

Management training games are a great way to identify natural leaders, build team spirit and motivate the management team. Research the best management training games, and hire a professional to lead the games with insight from a business consultant in this free video on running a small business.

Training activities for stress management should include teaching employees to take regular breaks, avoiding working during lunch and finding someone to talk to about stress. Speak up to an HR representative if work is becoming too stressful with advice from a business consultant in this free video on running a small business.

An effective time management skill requires putting everything that needs to be done on an action list, adding the deadlines for different activities and moving the action list over to a calendar. Restrict the action list to seven things in order to keep time management skills effective with advice from a business consultant in this free video on running a small business.

Employee motivation incentives should be attainable, desirable to the employees, and they should include competition between the employees. Consider making incentives monetary and including them around the holidays with advice from a business consultant in this free video on running a small business.

Negotiating skills require good communication abilities, knowing about the negotiation topic and knowing the worth of both sides of the negotiation. Listen carefully to what the other person is negotiating for with tips from a business consultant in this free video on negotiation.

Performance management training programs are essential for building a team environment, and they should focus on creating management that is respected, dependable, approachable and focused. Help pass on the success and values of a business through management training with insight from a business consultant in this free video on running a small business.

Effective communication skills for managing a difficult customer should include not getting involved in what the customer is going through, not taking it personally and apologizing on behalf of the company. Listen carefully to what a difficult customer is trying to say with advice from a business consultant in this free video on customer service.

Good customer service techniques include getting feedback on what the customer wants, mentioning people by name, allowing upset customers to vent and sending birthday or anniversary cards. Develop a referral system in order to get new clients with tips from a business consultant in this free video on customer service.

Effective team communication skills include informing team members about their specific roles, getting feedback from the team, allowing equal involvement during brainstorms and having team incentives. Communicate with a team on a regular basis with tips from a business consultant in this free video on running a small business.