eHow launches Android app: Get the best of eHow on the go.
Improve your customer service by learning the basics of communication and effective customer service with expert training tips in this free online customer service training video series.
There are 15 videos in this series:
Learn the 123s of customer service--dealing with one customer at a time, the two-way exchange of customer service and solving or identifying customer's issue in three minutes--with expert training tips in this free online customer service training video clip.
Learn why being personal is one of the most important attributes in customer service with expert training tips in this free online customer service training video clip.
Be sure to wipe the slate clean after each customer in customer service situations with expert training tips in this free online customer service training video clip.
Learn how to make a database to store customer information with expert training tips in this free online customer service training video clip.
Learn the best ways to reassure customers in a customer service situation with expert training tips in this free online customer service training video clip.
Learn how to pay attention to what customers in customer service situations say with expert training tips in this free online customer service training video clip.
Learn why being honest with customers in service situations is important with expert training tips in this free online customer service training video clip.
Don't be afraid to ask question of the customer or your employer or fellow employees with expert training tips in this free online customer service training video clip.
Learn how to answer customers' close-ended questions properly with expert training tips in this free online customer service training video clip.
Learn how to answer customers' open-ended questions properly with expert training tips in this free online customer service training video clip.
Learn how to use time efficiently in a customer service situation with expert training tips in this free online customer service training video clip.
Learn how to take charge of the situation in customer service with expert training tips in this free online customer service training video clip.
Learn how to be honest, open and up front with customers with expert training tips in this free online customer service training video clip.
Make sure customers are always happy and satisfied with expert training tips in this free online customer service training video clip.
Get a summary of the points covered to improve your customer service abilities with expert training tips in this free online customer service training video clip.
Rude clerks are everywhere, from the mall to the supermarket to the convenience store just down the street. One bad encounter with them can ruin your day and sour your attitude toward humanity in general. On the other hand, these same businesses may also have pleasant and courteous clerks, ones which make shopping a joy and put a smile on your face as you leave the store. Of course, if your shopping experience is a pleasant one, you will very likely be encouraged to spend more money, or least come back to that store again. Clerks and sales people are the face of a business, and their proper training and attitude is crucial to a successful operation.
When it comes to one-on-one customer service, it's important to know the basics. Whether it's knowing how to reassure a customer, how to listen to a customer, or how to be personal in customer service, all of these skills will help in making a customer's experience easier, and their problems more solvable. In this free video series, our expert will teach you all of these customer service basics and more, from learning to forget mistakes to answering closed and open-ended questions. You'll learn how to make the best use of your time, how to avoid wasting a customer's time, and the importance of customer satisfaction. Improving your knowledge of customer service will make the job easier in the long run.
Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.dkdk
Read More
Copyright © 1999-2009 eHow, Inc. Use of this web site constitutes acceptance of the eHow Terms of Use and Privacy Policy. en-US Portions of this page are modifications based on work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
