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Learn how to deal with tough and abusive customers and how to enact good customer service with expert retail sales management advice in this free online customer service video series.
There are 15 videos in this series:
Get an introduction to dealing with tough customers with expert retail sales management advice in this free online customer service video clip.
Learn how to empathize with your customers with expert retail sales management advice in this free online customer service video clip.
Learn to concentrate on what can be done with the customer service situation with expert retail sales management advice in this free online customer service video clip.
Learn how to make sure you stay calm when dealing with customers with expert retail sales management advice in this free online customer service video clip.
Learn how to deal with abusive customers with expert retail sales management advice in this free online customer service video clip.
Learn how to deal with personal attacks in customer service with expert retail sales management advice in this free online customer service video clip.
Learn how to deal with physically abusive customers in customer service situations with expert retail sales management advice in this free online customer service video clip.
Learn why it's important to document everything when dealing with customers with expert retail sales management advice in this free online customer service video clip.
Learn to offer rewards to customers for good customer service with expert retail sales management advice in this free online customer service video clip.
Learn how and why its beneficial to offer low cost rewards to problem customers with expert retail sales management advice in this free online customer service video clip.
Learn how workshops and seminars can help improve a company's customer service with expert retail sales management advice in this free online customer service video clip.
Learn the do's of good customer service and see examples with expert retail sales management advice in this free online customer service video clip.
Learn the don'ts of good customer service and see examples with expert retail sales management advice in this free online customer service video clip.
Learn how to do research to help with customer service skills with expert retail sales management advice in this free online customer service video clip.
Watch a summary of the good customer service points covered with expert retail sales management advice in this free online customer service video clip.
Sure you've been in a situation where you've gotten mustard on your hamburger when you specifically ordered mayo only. Or maybe the clerk at the video store charged you a late fee for a movie that you never checked out. Accidents do happen. In many cases, the clerks will be happy to make things right. But some customers can't seem to understand this and get angry at any mistake. An order of onion rings instead of fries becomes a personal affront to their dignity, tantamount to a verbal slander of their family. Indeed, some people go ballistic when they have to wait in the return line because their toaster doesn't work or their Playstation blew a fuse. These types of customers are a fact of retail life, and clerks must know how to handle them.
In this free business management series, our professional customer service trainer will tell you how to deal with abusive customers. She suggests to try to see a situation from the customer's point of view, stay calm and offer solutions. Should these tactics not work, be sure and document the situation in order to allow your manager to evaluate it. These enlightening videos include examples of good as well as bad customer service and offer advice on where to find out more information about similar situations.
Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.dkdk
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