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Learn tips for providing good customer service with expert retail sales management and employee training advice in this free online customer service video series.
There are 15 videos in this series:
Get an introduction to the objectives of good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Learn why good customer service is so important with expert retail sales management and employee training advice in this free online customer service video clip.
Learn who is responsible for providing good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Learn not to let your past customer service experiences dictate your future behavior with expert retail sales management and employee training advice in this free online customer service video clip.
Learn how good customer service benefits the seller with expert retail sales management and employee training advice in this free online customer service video clip.
Learn the costs of providing good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
How to set your expectations for customer interaction with expert retail sales management and employee training advice in this free online customer service video clip.
Learn how to define your level of customer service expertise with expert retail sales management and employee training advice in this free online customer service video clip.
Learn to make sure to give customers your immediate attention to garner good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Learn to always say thank you to your customers to garner good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Learn to always be courteous in customer service situations with expert retail sales management and employee training advice in this free online customer service video clip.
Learn not to let anything distract you while dealing with a customer with expert retail sales management and employee training advice in this free online customer service video clip.
Learn to always maintain your professionalism to garner good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Learn to make sure you follow up with your customers for good customer service with expert retail sales management and employee training advice in this free online customer service video clip.
Watch a summary of the points covered to establish good customer service habits with expert retail sales management and employee training advice in this free online customer service video clip.
Rude clerks are everywhere, from the mall to the supermarket to the convenience store just down the street. One bad encounter with them can ruin your day and sour your attitude toward humanity in general. On the other hand, these same business may also have pleasant and courteous clerks, ones which make shopping a joy and put a smile on your face as you leave the store. Of course, if your shopping experience is a pleasant one, you will very likely be encouraged to spend more money, or least come back to that store again. Clerks and sales people are the human face of a business, and their proper training and attitude is crucial to a successful operation.
In this series of employee training videos, our business management expert will tell you why good customer service is crucial to the success of you business, and then tell you what you can do to make your own employees as effective as possible in dealing with the public. First, you need to convince your workers to forget their own bad experiences with clerks and sales people, and thereby build a positive attitude from scratch with regards to the quality of service they provide. Learn how to set expectations for your workers and give them an overview of the basics, such as properly greeting customers and telling them “thank you” when they leave. This video series also provides advice for avoiding distractions during the selling process and other tips for maintaining a professional attitude on the job.
Pamela Unruh Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.dkdk
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