How to Write a Resume for Customer Service Positions

Video Transcript

"Hi, I'm Shannon Terry. I'm a resume writer and interview skills coach with Resume Confidence here to give you some idea of how to write a resume for a customer service position. First of all, what I want you to do is just address the likely needs of a customer service physician. What skills do you think customer service would require of you? My ideas would be reflective listening skills, being able to ask questions that are relevant to the client to draw out their needs quickly and efficiently, and friendly. Patience, right? We all know we need patience in customer service. Often sales skills are kind of go hand and hand with customer service and of course, computer skills would be relevant. I want you to address those types of needs by highlighting your experience that demonstrates that you do in fact have that skill and experience using action verbs and here are some examples, there's lots of possibilities, but here are a few: you can say assisted, that's your action verb, customers with...and then elaborate a bit. Demonstrated excellent customer service by building rapport with customers, for example. Utilize customer sil, service skills to: whatever you did. Provided personalized customer service by...and then explaining that and one of my favorites is if you ever got a letter from a happy customer or a phone call to your manager, way you can talk about that is one of your accomplishments, the way that you stood out in customer service would be to say something like "recognized by customer for..." or "complimented by manager for..." and then explain, briefly, the situation. Please use variety in the words that you use to explain your customer service experience so that you avoid redundancy. I'm Shannon Terry, a resume writer and interview skills coach with Resume Confidence helping you to write a resume for a customer service position."