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How to Troubleshoot a Failed Modem Connection
How to Understand Why a High-Speed Internet Connection Isn't as Fast as Advertised
Summary: Troubleshooting a failed modem connection involves checking the Network and Sharing icon, and double clicking Failed Connection for a list of problems. Fix a faulty modem connection by unplugging a router with tips from an experienced computer specialist in the free video on Internet connections.
Steve Tracey has worked in the computer industry since the early 1970s. He was first involved on the retail side, selling the first Apple computers. Later Tracey opened his own...read more
"In this clip we're going to show you how to troubleshoot a failed modem connection. I'm not employed by or affiliated with any of the websites or products demonstrated today. In order to troubleshoot a failed connection, first go to your network and sharing icon, and check that in fact there is a problem. As you can see, it shows that we are not connected to the Internet. Click on your network and sharing center, and again you can see there is a problem with connection. Double click on the failed connection and Windows will list some of the things you can check to try and restore your connection. You can also click on diagnose and repair and Windows will again list some of the common things to try and fix. If you're still unsuccessful in connecting to the network, you can try resetting your modem and router by unplugging them from the wall and plugging them back in. This will usually restore your connection unless your service is out. And that's how you can troubleshoot a failed modem connection."
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