How to Use Proper Etiquette When Answering a Business Call

Video Transcript

"My name is Gabriela Garzon and I work with G.G. Image & Etiquette Consulting in Miami, Florida. In this clip we're going to talk about how to use proper etiquette when answering a business call. Basically, all types of communications in business are very important and should provide, and of course project, the professionalism of the business. We have to remember that every time that we deal with communications, especially with the phone calls, either cell phones or the phones are your office, we have to be very pleasant and always try to answer the phone with a smile in your face. When you have a smile in your face, the call can be perceived as just pleasant. For example, when you answer the phone at the business, the business office, or your cell phone, you should have a smile on your face, you should say something like, "Good morning, this is Gabi Garzon from G.G. Image & Etiquette Consulting. How may I help you?" If you notice, the voice cames out pleasant, so that way everybody thinks that you're in a good mood and therefore, you're providing and projecting a very nice image to those people outside. The same thing happens when somebody is calling to your place. They should provide very, they should convey important information and the right message that they want to send. That's also proper etiquette. Again, this is Gabriela Garzon at G.G. Image & Etiquette Consulting."