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Summary: A use case is used in computer software development to validate that a system, like call tracking, works. See how a use case is used to see if programs met procedures and requirements with assistance from an IT professional in this free video on computer software.
Eric White is a workflow manager. He manages a global operations team for a software development company in Austin, Texas. Eric has more than 10 years in the IT field spanning...read more
"Hello, my name is Eric White and we're going to talk about what a Use Case is. A Use Case is a case used in software development. Now let's say you've developed a call tracking system. You have a technical support department and they can do all of their work through the call tracking system. Well before they know if this call tracking system is going to work for them, they have to gather requirements and they develop Use Cases to test and see if the requirements have been met. A sample Use Case would be the technical support agent going in, retrieving a new case or ticket rather, and then working that case or ticket, documenting it and closing it, following their internal procedures and requirements. So a Use Case is nothing more than a test to validate that a system works the way it was designed."
eHow Article: What is a Use Case?
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