How to Handle Difficult Employees

Video Transcript

"If you are a manager or supervisor at some time in your career you're going to have to deal with difficult employees. My name is Gloria Campbell. I'm with Advantage Training Systems in St. Petersburg, Florida and I have some ideas and suggestions that will help you dealing with that difficult employee. The first thing to remember is that most people want to do a good job and there's usually a reason if they are not doing a very good job. Your goal and your task as a manager or supervisor is to try to find out what is preventing that employee from doing a good job. Is it their skill level? Maybe they can't do the job. Maybe they can't physically or mentally don't have that capacity. Maybe it's a bad attitude? Or are there things within the organization that don't work for that employee. Handling difficult employees are part of the job. It would be great if all we had to do is give positive feedback. But, in cases where a difficult employee is giving us not the results that we want, we have to do something. The other thing I will advise you as a manager or supervisor, the worse thing you can do is ignore a difficult employees behavior. It demoralizes the rest of the team and it really doesn't help that person. Plan some time, take that person aside. Make sure that they understand what they are doing that is not proper and will not be tolerated and put some things in place to help them get from point A to point B. Your goal as a supervisor is to try to keep that employee working. Handle that employee now, handle it in a very positive light and don't let it demoralize the team. My name is Gloria Campbell. I'm with Advantage Training Systems in St. Petersburg, Florida and I assure you that at some time you'll have to deal with a difficult employee."