How to Troubleshoot a Crashing Computer

Video Transcript

"Hi, I am Chris Bryce with superservice.com. Let's talk about how to troubleshoot a crashing computer. If your computer is suddenly crashing there may be a few things to look at that may have started the crashing. For instance the first thing I would look at is. Were there any software changes lately? Did you add any software to your computer? Did you update any software? Did you do a Windows update per change? That might have caused some problems with crashing. Did you upgrade to Internet Explorer 7 from Internet Explorer 6. Or are you trying any beta softwares. Those are the things that I would first look at to troubleshoot a crashing computer. The next thing to look at is hardware based. Have you added any hardware? Changed video cards upgraded DVD burners. Even as little as added a new mouse or cordless mouse to your computer. These hardware changes can change software in the form of drivers. That might have caused a problem or the hardware itself might be conflicting with another piece of hardware. In your computer. If these aren't the cases and you haven't had software changes or hardware changes. The next thing I would look at is the possibility of a virus. Have you downloaded any e-mails that you weren't sure about lately? That might have had a virus in them or after downloading e-mails or going to a website and downloading program files of any kind. Was that when you noticed that your changes started happen and you might have started crashing then.? If these aren't the cases then the next thing I would look at is there been any hardware sounds? Perhaps fans that might have been sounding like they were going out. Or a hard drive that began to tick or click. That might have been a tell tail sound of a hard drive going out. Those are several of the things that I would look at. To troubleshoot a crashing computer."