How to Resolve a Restaurant Complaint

Video Transcript

"We have always had our situations where our order comes wrong or something happens in our dinner table. There are always polite ways to say it. So let's learn about that. Hi I'm Hazely Lopez from Hazely Academy of Refinement and Modeling. And I'm here to talk to you about how to resolve a restaurant complaint. First of all you want to make sure since the beginning that you are doing the right thing. Like giving your order correctly and clearly. This is really going to help that server help you. Also if you encounter that your food is not the correct one or that something is not cooked right, you may talk to the server in a polite nice way and tell them if they can please fix it or change you the plate. If it's something that you can work with then you can just go ahead and mark it on the right and continue with the next one. If you understand that it's something that needs to be spoken with the manager you may step up from the table, excusing yourself and in a quietly and politely way step and ask for the manager. We don't like causing scenes, it's not the appropriate way to do things. Besides it's always somebody that has to be taken care of. So you are the customer, it's only up to you to help just have fun and feel great. Avoid blames and also avoid negative situations. I'm Hazely Lopez director of Hazely Academy of Refinement and Modeling and remember have fun, enjoy and always be polite."