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Summary: Pharmacists sometimes have difficult days which, in this case, involved a violent and threatening customer who wanted medication that this particular professional was not able to sell him. Listen to the story told by this experienced pharmacist about her hardest day and learn some tips on how to handle it in this free video.
Kate James is the principal pharmacist at Broadway Apothecary. She works with health care providers to tailor medications to each patient’s individual needs and also provides herbal...read more
"My name is Kate James, I'm a Compounding Pharmacist in Eugene, Oregon at Broadway Apothecary. And my hardest day as a Pharmacist is actually when I worked retail. And being a Retail Pharmacist, often times you are dispensing controlled substance prescriptions. And often times you're the gatekeeper for those controlled substance prescriptions. And my hardest day was one of the days where somebody wasn't able to get the medication that they wanted and at the counter they became very angry, threw things, yelling, screaming, threatening, left the pharmacy, phone calls all afternoon threatening, basically having to notify the doctor, having to notify police and being scared to walk out to my car at night. So that would be my hardest day as a Pharmacist."
eHow Article: Pharmacist's Hardest Day
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