Telemarketer's Hardest Day

Video Transcript

"Some of the challenges that you face as a telemarketer. The biggest ones that you will face are obviously the routine and talking to customers. Some of them will be very upset that you have interrupted their dinner, interrupted whatever they are doing and sometimes they will be abusive. I have had people call me every name in the book for just interrupting their dinner and that is one of the biggest challenges is the interaction with the customer, whether it is very negative or just the same routine over and over and over. That one be one of the biggest challenges especially if you are in an outbound program as well if you are doing customer service. People are not nice to you. They come in because they have a problem and you need to fix it because it is your job and they're not going to be as nice to you as you would hope. So those are some of the challenges. Probably one of my hardest days as telemarketer in telecommunications was not necessarily an interaction with a customer because I learned not to take it personally but was when I had applied for a different position and I believe this one was a training position, I was still an agent at the time, just a CSR taking phone calls. So I had applied, interviewed, hadn't heard back, and my supervisor brings the new trainer over to meet me and introduces us and that is how I found out. So that was kind of a crappy day as far as finding out that way that I hadn't gotten the position and not getting any feedback so that was one of the negative things that I didn't get any help as to what I could have done differently to have possibly gotten the position instead of the other person. So that was probably the hardest day. Some of the other things that can really make the job challenging are the goals that this company sets for you. Sometimes they can be very hard to accomplish depending on whether it is a skill basis or you haven't had the training or you just may be you are not really cut out for that sort of sales position but you need the job. So that is something that is really challenging and really hard a lot of times to meet those goals and a lot of times some of the basic goals like you have to keep your call time at a certain length, you have to make sure that you are finishing your breaks on time and your lunches, things like that can be very challenging."