Telemarketing Career Information

Video Transcript

"Some of my challenges that I have personally faced is getting into the telecommunications, telemarketing field. The challenge of the everyday routine, you get into it, you come in, you do the same thing you call the same type of individual. There will be varying personalities but basically you feel like you're calling the same person time after time after time and one of the best ways I have found to try and overcome that was to think of each one as a person and try and connect with them and take each call as an individual. And that is challenging because you do take a lot of calls and some of the other challenges were often times from the other people that you work with, they are a distraction or they want to cause drama, they want to be your friend, they don't want to be your friend, things like that. And it is challenging and it is distracting and a lot of times that can lead to diminished performance while you are working and some of the ways that I have found to work around that is you try to establish relationships but at the same time you want to make sure that you are getting your job done. That is the most important thing. The people that you work with a lot of times they may be friendly but they are not necessarily your friend so you have to learn to establish that kind of boundary so that you can do your job well. Obviously it is not going to be a career for most people so some of these tips are just to help them get by, help them to enjoy their job better. Remember that it is just a job, not to take everything so seriously, whether it is the customers or some of your co-workers, not to make everything into, not to make mountains out of mole hills so to speak and be very mature about things. And as well sometimes it is challenging dealing with different managers whether it is your own and again learn everything. The supervisor is just trying to do their job and learn from them. That's the biggest thing, if I didn't like my supervisor I learned from them whether it was not to emulate the things that they were doing so that I didn't have the same impact on individuals that they were or to notice the good things that they were doing, if they were prompt, if they were very friendly, if they made good connections, if they listened to you, if they were genuinely helpful. Those sorts of things I tried to emulate not only as far as becoming a manager as well as interacting with my customers as well as the co-workers. I tried to emulate the good things and avoid the negative things that I saw."