How to Transfer Phone Calls

Video Transcript

"How to transfer phone calls is very often a business application. You need to make sure that your company can provide that service before you even think about transferring a phone call. My name is Kathy Pabst Robshaw, total telephone effectiveness. To transfer a phone call the first ingredient is the company has got to provide that service and the phone has to be capable to transfer the call as well. It's done by simply hitting a button, a call comes into you, put the caller - say it's not for you, it's for Jim, put the caller on hold, then hit the transfer button, the call will then get transferred to Jim by dialing his telephone number and you say Jim, I have a call for you, and you hang up and the call goes through. So this is something that has to be done intentionally. You can transfer internally in an office, you can transfer to a cell phone, to a home phone, providing you obviously do have the number to transfer to. Call forwarding is slightly different, it's an automatic process. With call forwarding you actually pre-program your phone to transfer that call the minute in for you to that assigned number. There's a slight difference. Transferring is touching and doing and transferring, and automatic is call forwarding. Just remember to check that you've got that feature, that you can transfer a phone call before you even think about doing it. Kathy Pabst Robshaw, telephone effectiveness."