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Becoming a Better Communicator
Know Who You are Speaking To
Hedging Disclaimers
Credentialing Disclaimers
Cognitive Disclaimers
Responding to Disclaimers
Making Excuses
Motives for Making Excuses
Bad Excuse Makers
Good Excuse Makers
Credibility in Making Excuses
Avoiding Gossip
Methods for Refusing Gossip
The Grapevine & Gossip
Recognizing Communication Problems
Summary: It is ok to make excuses when trying to repair conversations. Learn how to prevent offenses in conversations from a communications instructor and professional speaker in this free video.
Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of...read more
"Now we're going to talk about repairing problems in conversations. And believe it or not what we tend to do when we're trying to repair something that we've already done that we shouldn't have done, is we make excuses. And I'm actually going to stand here and tell you that that is OK. It is OK to make excuses when you are trying to repair conversations, things that you shouldn't have said. But the key is is that there are excuse makers and good excuses and there are bad excuse makers and bad excuses. And what we're ultimately trying to do is lessen the impact of the negative message. Maybe we've meant to hurt the person, maybe we didn't, but very clearly we've got a negative situation here."
eHow Article: Making Excuses
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