Know Who You are Speaking To

Video Transcript

"Now the first thing I want to talk about is preventing conversational problems. We've got lots of different phases we could talk about. We could talk about once we've already said the stupid thing, and how we're going to fix it, but before we even get that far I want to talk briefly about preventing saying the wrong thing or upsetting someone before you ever do it. And a lot of this has to do with is knowing who you're speaking to, and how they're going to feel about certain things. If you even anticipate that your listeners might be offended by what you have to say, might take it the wrong way, might find it inappropriate, then what you want to use as a speaker and I'm not even talking in the sense of a speaker, I'm talking as the communicator, is a disclaimer. And I'm going to talk about several different types of disclaimer but what you want to do is use a disclaimer to prevent conversational problems."