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Summary: Choose words carefully in assertive communication. Learn how word choices can affect assertive communication from a communications and public speaking expert in this free instructional video.
Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of...read more
"I want to talk about word choice now. And when I talk about word choice, I'm also going to mention how you inflect the words that you choose. Word choice is very important. Again, you have three choices. Your non-assertive communicator is going to pick the words of what the other person wants to hear. So your boss asks you to do something, you're a non-assertive communicator, you're probably going to say "OK" or "sure" or "Sure!" You know, you're telling them what they want to hear, but that's not what you want. That's non-assertive word choice. The extreme of that, again, is aggressive word choice where you're using negative words. You are probably using cuss words and you are probably giving them a tremendous amount of emphasis to make your point. Too aggressive. Moderate word choice is where you describe the problem, which is what being assertive is ultimately about-communicating. "I would love to do that, but I don't have time." And the extremes of that of course would be, "OK," you don't want to do it or "hell no I'm not going to do that...what's the matter with you, asking me to do something like that?" "See, I would love to help you out but I can't." You say it in a nice tone, we've already talked about that, the word choice is very clear. I'm telling you how I feel, I'm telling you I would love to help you but I'm nicely telling you that I can't. And that's the moderate choice, that's the assertive choice, that's what we want to work towards."
eHow Article: Assertive Communication Word Choices