Volume in Assertive Communication

Video Transcript

"Alright, the first thing that we're going to look at now, we've done this analysis, we kind of understand how we behave, as well as others, how they behave. So, the first thing we want to take a look at is how do we speak. And when I'm talking about how do we speak, the first thing I want to talk about is volume. Now, again, you have three choices; you can speak to others with a moderate volume, like regular, you know regular volume, or you might get real quiet, real timid when you're talking to other people, and you might, you know, you might get real loud. Well, obviously, again, we're going to reflect back to non-assertive, assertive and aggressive. And so what we're looking for, to be a good communicator, is to pick that volume that is a moderate volume. Raising your voice when you're angry is not always a good choice. So that maybe somebody is being aggressive with you with their volume, getting in your face, that doesn't meant that you have to be. Aggression should not equal aggression. You want to remain assertive, which means you have a moderate tone in your voice, but you never want to back down and get real quite, just because the other person is doing one or the other. So, remember to always keep a moderate tone."