Non-Verbal Communication: Facial Feedback

Video Transcript

"Okay. The next thing that we do with our face is called facial feedback. And this one is, really important, and I strongly encourage you, if you already do not do it, I want you to become aware of it and possibly try to do it. What facial feedback is, is when someone is communicating to you, without saying a word, you're able to express how you feel. Maybe what you're thinking or so forth and so on. These, you know, the facial feedback, can tie in to some of the other things that we've talked about. You know, if you, if you close your eyes, you're possibly thinking. If you're smiling, in response to what someone is saying or doing, that, that shows them that you are happy, that you like it. If you're frowning or maybe you're furrowing your brow, that can show the person that is speaking to you, I don't understand what you're talking about, clarify this for me. Or possibly squinting or looking away, all of those little things that you do, can encourage your listener or discourage your listener. This is especially important when you're in an, when you're an audience member for someone who is giving a speech. It's real important to give that positive reinforcement with your face, to give the speaker encouragement. Unless, of course you disagree with what the speaker is saying. But it's so much more enjoyable for a speaker to look out into an audience and see smiles or even frowns, rather than the blank stare. Which shows, I'm really not even listening to you, nor do I care. So be real aware of that."