Buying Retail Stereo: Refunds

Video Transcript

"OK guys it's me again. Another bad spot. Returns. No one likes to take returns and no one likes to give back and refund anything. It's just the human nature. Because you thought you did business and everything was fine. But there are certain situations where a refund is justified. Let's go over which ones aren't and which ones are. First we'll start off with what?s not justifiable as a refund. Larry: Hey how's it going man? Customer: Good how are you doing. I got this from you and it's just not going to work out for me. I installed it and everything and you know this is how it came. So I just wanted to see if I get my cash back for it. Larry: It's open and there's all kinds of stuff missing out of it. You sure? Customer: That's exactly what it came with and I'm just bringing it back to you so I can get my money back because it's not working. Larry: Dude, it's I mean, it's open though, I mean. Where's all the rest of the stuff at? Customer: Yeah but see like that's what it came with. So, can I just get my money out of that. Larry: I mean I just sold this to you yesterday and it was full up to here. Customer: OK Larry: I don't think I can give you your money back for this. But I can give you this back. Customer: But see I don't need that back. I need my money back, because that doesn't work. Larry: But, I mean, you used all the other parts. There's no explanation for where everything else went. It looks like you just used the stuff you needed and just like Oh I'll just kind of put this back together and get all my money back. Customer: Well, if I could just get my money back for the stuff that doesn't work, that would great, man. Then I'll just be on my way. Larry: Can't do that. If you read the invoice it says no refunds. Especially not like this. Customer: OK Larry: So, yeah I can't give your money back at all. Customer: Alright then Larry: Alright, you have a nice day now. Customer: Thank you That's once again me sticking to my guns and the consumer, trying to get me. Believe it or not it's not always the sales people out to get you. Sometimes the consumer is trying to bop you over the head. So we'll go onto the more productive situation now. Larry: Hey how's it going man. Customer: Good how are you doing. Larry: I see that this cap, my sales person he rewraped this one. He said this was too small for what you're doing. What, you wanted your money back? Customer: Yeah, I was going to see if I could get my money back for that. It just wasn't working out for me. So that would just be the easiest it seems. Larry: Well we really don't have a cash refund, but I know you need something a little bit bigger. So what I could do is maybe we can compromise on the next size up. That four faired capacitor is probably not going to work. So maybe the six faired. Customer: OK Larry: I mean it's like sixty more bucks, but how about I meet you half way like thirty or forty bucks on it since you already spent all that money. Customer: Alright, that's fine. You're compromising and if this is really going to work for me then that sounds like a legit deal. Larry: Sweet man. Let's ring it up Customer: Alright, well thank you very much sir. And what happened there was, not only did I raise the margin on the sale. I prevented a return. Made the customer happy and gave him a better deal. So I still kept all my money and made a little extra money. And helped him help himself to a solution to his problem. And that's how you get that done."