Buying Retail Stereo: Warranties

Video Transcript

"Guys, it's me again. And we're going to go over something that everyone hates to go over in the twelve volt world. And that's warranties. So we're going to go over a couple scenarios and I guess, here we're going to go. Larry: Hey Customer: Hey how are you doing? Larry: So, did you complain about the head unit not working and. So did you already replace the fuse when you installed it. So, what we're going to have do is pull it out and since it's within thirty days we'll just replace it. The warranty's covered on the labor. You're good to go. So give us about a half hour you'll get taken care of. Customer: Awesome, Thank you very much. And that's how the ideal warranty situation would go. And here's the next one where the not so ideal warranty situation would go. Larry: Hey man, what's going on? Customer: Nothing Larry: You left me that woofer and I took a look at it. Had you come back from lunch or whatever. And there's a whole poked through the surround of the woofer. Customer: OK Larry: I know you said that you didn't do it, but man, come on. It's, you know, I mean it's easy to make a screw hole with a drill, you know, a mean it slipped off. Customer: I don't play around in my trunk, so I didn't do that though that's the thing. Larry: But you'd said you loaded the woofer yourself though right? Isn't that what you said? There's no way that you could have possibly slipped and. Customer: No there isn't Larry: You're that good? With a drill? Customer: I'm pretty good with a drill. I mean I've done it once or twice. Larry: But you're saying even me as a professional have slipped off and stabbed a woofer before. You sure you didn't stab the surround. Customer: I'm telling you that I didn't do it, so this is it Larry: OK, so what do you want me to do? Customer: It needs to get taken care of. I can't be given a broken sub. What am I going to do with it? Larry: I can't do that man because you're not being honest with me. Customer: So right now Larry: I want to help you, you know, I'd like to compromise with you, but it's obvious that you can see where the screw mark started and then where it punctured a hole through there Customer: So I come in I buy a sub off you, I take it home, it doesn't work and I get screwed with a bad sub. Larry: Well a warranty only covers non negligence and that was negligent on your part. Customer: But see you're telling me I'm negligent when I didn't do it. So now I'm being insulted. Larry: But how can me, as the retailer know that, I as a retailer know that you did it. It looks like, you just said you installed it, that's why earlier. Customer: You know what if it's not going to get taken care of I'll figure something else out. But thanks for anything, whatever it is you did thank you. And that's the not ideal situation but, as the retailer you need to stick to your guns. And that's how you do that."