How to Communicate Better in Business

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Communicate better in business by listening intently to what the other person is saying, asking clarifying questions, paraphrasing what was heard and responding once the other person is done speaking. Follow up on business conversations with questions and a restatement of facts the next day using instructions from a professional resume writer and interview skills coach in this free video on business communication.

Part of the Video Series: Resume & Job Interview Tips
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Video Transcript

Stephen Covey said in his book, the seven habits of highly effective people, seek first to understand and then to be understood. I'm Shannon Terry, I'm an interview skills coach and resume writer here to help you communicate more effectively in business. First, like Stephen said, listen with the intent to understand. If you find yourself thinking and plotting your answer in your head while the other person is speaking, you're probably not listening. It is o.k. to ask clarifying questions while the person is speaking with you, maybe paraphrase what you think you heard. This does show that you're actually paying attention and it can build rapport with the other person. Respond when you're sure the other person is finished. It's o.k. to pause, it's not awkward, it just shows that you're setting a common respectful tone. When it is your turn to speak, state your objective simply and clearly. Just hitting the most relative points, keep it simple. I often recommend that you do a follow up, maybe an e-mail or a phone call the next day or so, just hitting the key points to make sure that you both are on the same page. However, when you're using e-mail be careful, we all know that it lacks a voice tone and flexion, and that it's really easy to misunderstand each other in e-mail. It often feels like e-mail would be more effective way to communicate, but it sets up an opportunity to just really misunderstand each other, though sometimes, it's actually quicker and easier to make that quick phone call or stop by for clarification. Hi, I'm Shannon Terry, an interview skills coach and resume writer with Resume Confidence helping you communicate more effectively in business.


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