Gateway Solo 2150 Troubleshooting

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Gateway Solo 2150 troubleshooting involves backing up all files, reloading the computer back to factory settings and reinstalling all programs to diagnose the problem. Try to fix a Gateway Solo with information from the CEO of a computer and video service company in this free video on computers.

Part of the Video Series: Gateway Computer Troubleshooting
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Video Transcript

Hi my name is Roger and I'm with R-Tech Computers. We're going to talk about troubleshooting a Gateway Solo 2150. First thing that you really have to find out any scenario when you're dealing with repair or a problem is what is causing the problem. Is it software that's causing the problem or is it hardware that's causing the problem. And there's really no simple way of doing this. Actually there is a simple way of doing it but it's just not very practical. The simple way of doing it would be to make a backup of all of your data. This is actually the ideal way of doing it if you can manage to get through the process as far as getting past having to reinstall your programs and bringing your data back. Basically what you would do is you would make a backup of all your data first. Because this process is a destructive process. It will cause you to lose your programs as well as any data that's stored on your hard drive. So make a backup of your data. And once you've got that backup made, then you can simply use a recovery disc provided by the software manufacturer, I'm sorry, by the computer manufacturer. Or you can, in many cases they don't provide any disc and what they do is they store that recovery information on a separate partition on your hard drive. And you can usually access that partition by pressing F10 or F12 during the boot up process. If you read all the information that's given during the boot up process, you will find that it will tell you whether it's F10 or F12 or some other key to access the system recovery cons or to access the system recovery. At that point, you would press that key and go through that process or use your cds and go through the process. Again this is a destructive process, but it is probably the best way to do it. And again you want to have a backup of your system before you do it. Now once you've made the backup and you've gone through the recovery process, you're going to have one of two things happen. Either the recovery process is going to go through flawlessly in which case you had a software problem and well you've just fixed your software problem by wiping it out. You simply reload your programs, bring your data back and you're good to go. If it does not fix the problem however, then the problem is most likely with the hardware and during the recovery process the system should not crash at all, should not give you any error messages, it should work flawlessly. And if it does fail in any way, shape or form during the recovery of your system back to its original reconfiguration, then you do have a hardware problem. And at that point, if it's under warranty, you can contact the manufacturer and they will be able to get it fixed under warranty of course. And it'll be very easy for you to talk to them and explain to them what the problem is because you've already eliminated the software. And you don't have to spend the hours on the phone with them trying to diagnose what's wrong with it. And once you get it repaired under warranty, obviously your system is fine. If your system is out of warranty, feel free to contact us. 818-347-1100. We've been repairing computers since 1993 and we can help you with yours.


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