How To Talk to Your Salon Clients About Hair Products

Video Transcript

"Hi! I'm Marchelle with Elements University on behalf of Expert Village, and today I'm going to show you how to talk to your clients about the products that you used on her. These are the 2 products that we used on Chelsea today for her updo. I filled out the prescription pad. What this has on it is the product's names and it also has the instructions on how to use the products. I will hand this to her. Now I'm going to explain to her while she's holding the instructions on how to use them. This is the Spray and Play harder, the hairsray that I used on you to hold your style. You want to use this when all the hair is in place where you want it, because it's got a strong hold to it and it's hard to move the hair after it's on there. This is the shine spray that I used on you as a finisher. That goes on very last. What that's going to do is really show off the style and make it really shiny. Do you have any questions about the products that I used on you or how to use them. No. You understand how to use them? You want to ask your client if they understand how to use them, because the product isn't going to do them any good if they purchase it, get it home and they don't know how to use it, so they need to be sure that they know how to use it. Watch our next segment, and I'm going to talk a little bit about gift certificates and the importance of making sure that you're selling gift certificates. "