An Introduction To Interacting With Salon Clients

Series Summary

For centuries haircuts have been a distinctive form of class separation and self-expression. From the white wigs of the British political elite in the 17th and 18th centuries to the mo hawk wearing teenagers of today the way we wear and style our hair says a lot to people around us. Both men and women also have their typical styles. Depending on the culture it can be used to determine social status or to even make a cultural statement. Changing our hairstyle can drastically change the way we look as an individual or as a society. Donald Trump is the exception to the rule of course!

One of the most important aspects of hair care and cosmetology is satisfying your customer. It is more important for you to do an excellent job and give the customer what they want every time than it is for you to go quickly. Many times, however, even the client doesn't know exactly what he or she wants so it pays to be as inquisitive as possible and ask many open ended questions. Our expert in this series explains this and follows up with many other vital facts of ways to interact with your clients such as how to greet and thank the client and how to up-sell gift certificates and products as well. This is a must see series for anyone in the cosmetology world.

Video Transcript

"Hi, I'm Marchelle with Elements University on behalf of Expert Village. Today we're going to talk about how to interact with your clients. Today we're going to talk about how to interact with your clients and how to have a consultation that is beneficial for both you and the client. We're going to talk about how to fill out the client ticket, how we do here at Elements University with our CES System. Watch our next segment on the five steps of the client consultation."