Phone Etiquette for Concluding a Call

Video Transcript

"Alright, now let's talk about the professional way to end this conversation. Just like the beginning of the conversation might have seemed a little bit formal to you, the ending might seem a little formal to you, as well. What you traditionally want to do, is give a brief wrap-up or summary or reiteration of what the solution or what was the outcome of the phone conversation. OK, so, we're going to change part A, we're going to leave part B, and we're going to cut out part C. Whatever happened in that conversation, you don't have to repeat the whole conversation, but just restate it in a sentence or two. It is always proper business etiquette at the end of a phone conversation to say something like, thank you, I'll see you Friday. Thank you for your time. Thank you and..thank you for your business. Thank you for something. It doesn't have to be just a random thank you, but it could be a random thank you, or it could be a thank you, specific to something. And then, you just simply say goodbye. You want to avoid some of the more contemporary slang terms for goodbye, like later dude. OK. You want to stay away from that. Just simply thank you for your time. Goodbye. Thank you for your time and I'll see you Friday. Thank you, I'll see you Friday. Thank you, Bob. Goodbye. Alright. Leave it at that. That is professional."