Professional Phone Etiquette
Phone Etiquette: Attitude & Tone
Phone Etiquette: Verbal Responses
Phone Etiquette: Pitch, Tone & Inflection
Phone Etiquette: Speed, Volume & Articulation
Phone Etiquette for Putting People on Hold
Phone Etiquette: Minimize Transfers
Taking Good Phone Messages
Phone Etiquette: Out of Office
Phone Etiquette for Answering Calls
Phone Etiquette for Preparing to Make Calls
Phone Etiquette for Making a Call
Phone Etiquette for Concluding a Call
Preparing to Record Voicemail Greetings
Recording a Voicemail Greeting
What to Do When Leaving a Phone Message
What NOT to Do When Leaving a Phone Message
Summary: If you answer calls for your business, have a professional greeting that welcomes the caller. Answer calls professionally with tips from a communications specialist in this free phone etiquette video.
Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of...read more
"Now, when you're receiving phone calls, there's a couple of things that you must do. First of all, you want to answer that phone promptly. Ring one, ring two, ring three; hello, this is Tracy. By three rings you should pick up that phone, and what you also want to do is you want to have a smile in your voice. See, I can't see your face, so I want to say, hey, this is Tracy, hello, all right? Or however you answer the phone. Because a smile in your voice will present you as positive, and helpful, and what you want to do immediately is find out who you're calling, and how you can help them. That is just essential things that you have to do when you answer the phone. Go back and think about tone, and all of those things. You don't want to answer your phone after it's been ringing seven times; this is Tracy. Okay, what's my customer going to think? What's my call my caller's going to be afraid, very afraid, so be positive, be professional, give a smile to that hello."
eHow Article: Phone Etiquette for Answering Calls
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