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Professional Phone Etiquette
Phone Etiquette: Attitude & Tone
Phone Etiquette: Verbal Responses
Phone Etiquette: Pitch, Tone & Inflection
Phone Etiquette: Speed, Volume & Articulation
Phone Etiquette for Putting People on Hold
Phone Etiquette: Minimize Transfers
Taking Good Phone Messages
Phone Etiquette: Out of Office
Phone Etiquette for Answering Calls
Phone Etiquette for Preparing to Make Calls
Phone Etiquette for Making a Call
Phone Etiquette for Concluding a Call
Preparing to Record Voicemail Greetings
Recording a Voicemail Greeting
What to Do When Leaving a Phone Message
What NOT to Do When Leaving a Phone Message
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Too many transfers on a phone call leaves customers dissatisfied and frustrated. Learn how to minimize tra… More
When leaving the office for long periods of time, arrange your phone to forward and tell customers. Learn … More
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The telephone is important business technology that has developed its own etiquette. Learn how to practice… More
Summary: When leaving the office for long periods of time, arrange your phone to forward and tell customers. Learn how to leave an out of office response from a communications specialist in this free phone etiquette video.
Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of...read more
"Alright now let's talk about if you are going to be away from your desk for extended periods of time, or even possibly short periods of time, if you do a lot of phone business. There's nothing worse than people trying to get a hold of you and they get your message machine. And they leave you message after message after message and they have no clue what's going on. It is imperative that you put a forwarding message on your phone message. Either that or a detailed message about when you will return and who can help them. Forward it straight to the operator and tell people on the message. Hey, this is Tracy, I'm going to be out of the office. Today is March eighteenth and I will return on Friday, the date and the time. In the meanwhile I'm going to have all my calls forwarded to Bob in accounting, who will be able to help you. You can leave a message or you can set up an automatic transfer. But let your customers know how to get the help they need when you are not available."
eHow Article: Phone Etiquette: Out of Office
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