Professional Phone Etiquette
Phone Etiquette: Attitude & Tone
Phone Etiquette: Verbal Responses
Phone Etiquette: Pitch, Tone & Inflection
Phone Etiquette: Speed, Volume & Articulation
Phone Etiquette for Putting People on Hold
Phone Etiquette: Minimize Transfers
Taking Good Phone Messages
Phone Etiquette: Out of Office
Phone Etiquette for Answering Calls
Phone Etiquette for Preparing to Make Calls
Phone Etiquette for Making a Call
Phone Etiquette for Concluding a Call
Preparing to Record Voicemail Greetings
Recording a Voicemail Greeting
What to Do When Leaving a Phone Message
What NOT to Do When Leaving a Phone Message
Recording a phone call to a PC can be done using a free online phone service, called Skype, and a free aud… More
Business calls represent you and your company, so make business calls clear introductions. Make profession… More
A fax machine does need a phone line to work, as that is how the information is transferred from one fax m… More
Today's telephones have features that we could never have dreamed of 100 years ago. One of the most innova… More
Too many transfers on a phone call leaves customers dissatisfied and frustrated. Learn how to minimize tra… More
When leaving the office for long periods of time, arrange your phone to forward and tell customers. Learn … More
Running a home based business? If you are a stay at home mom, it can be difficult to take a call. Get tips… More
The telephone is important business technology that has developed its own etiquette. Learn how to practice… More
Summary: Too many transfers on a phone call leaves customers dissatisfied and frustrated. Learn how to minimize transfers on business calls from a communications specialist in this free phone etiquette video.
Tracy Goodwin has a master’s in corporate communication and 10 years experience in professional speaking. Recipient of numerous public speaking awards and is a college professor of...read more
"Alright, now I want to talk about something else, that people do not want when they call your place of business. When people call your place of business, they want to be helped quickly and efficiently. What people don't want, is to be passed from department to department to department to department, especially if, every single time, they have to reexplain the situation. You know, you send them to accounting, OK, this is so and so, and this is.. Oh, you got to transfer me? OK. Don't. That's not what people want. Try to immediately assess where they need to be sent, and send them there. Another thing that people don't want, is when they get to the right person, they want to deal with someone who knows what they're talking about, who is able to help them, able to answer their questions, able to take care of their business needs. So, those are really important things that you need to do, in a business, in order not to lose your customers. Simple phone etiquette."
eHow Article: Phone Etiquette: Minimize Transfers
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