Summarizing & E-Mail Etiquette

Video Transcript

"Alright, something else that you want to do is reference back when you are responding to an email. And what I mean is reference back to what the sender's email was about. And this might be, okay let's say you're responding to a question. If you're responding to a question, then you want to restate the question. "You asked if I was available for a meeting on Friday at ten. Yes, I am but I would prefer to have it at eleven", or whatever it is. If you're not responding to a question, you want to bring up enough information so that the person who sent the email doesn't have to go back to the original email and say, "Okay, what was I talking about here? Let me, I'm going to have to go back and check that original email". You know, briefly summarize, "you sent me an email about the protocol of office XYZ with regards to the three new employees. My thoughts on these are..." So you don't have to rewrite the whole email, you don't have to copy and paste the whole email but just give a brief summary of what you're responding to. It makes it much easier on your reader."