Emoticons & E-Mail Etiquette

Video Transcript

"Next let's talk about emoticons. You know, those smiley guys that are jumping, or maybe they're frowny guys who are frowning, or one of them is running, or it's a dancing bunny, or whatever it is. Don't go there. Especially in business. Never, ever; even if you have a casual business relationship with someone. You never want to put those guys into anything; any letters, any correspondence that you email on the business level with. You must rely on your language; your strength of words. Your ability as a writer is to get your point across. Leave all the smiley faces out of it. Now on a personal level, again, if you have a strong personal relationship with someone and you guys correspond via email and you know that they'll know what you mean, then it's ok. But you never want to use them as a replacement for actual words, actually describing what you are trying to talk about."