How to Understand Difficult People for Workplace Anger Management

Video Transcript

"Hi, I'm Brenda F. Dixon, the owner of Life Help Now in Nashville, Tennessee and we're here today with Expert Village. I mentioned to you earlier that there are 5 difficult personalities, there's probably more than that. But each one of these personalities; the evaporator, the sloppy work ethicator, the exterminator, the gossipator, and the complainanator, each one of these, they all want to be heard, they all want to be noticed, they all want something and each person that has one of these traits, I mean one person may not just have one, they may have several. It may be combinations, but these traits are usually coming from a need that that person has. So as a person that is assertive, I don't want you to think in terms of being critical, don't look at other people and criticize them. Look at them in a way that you can help them to get past their anger, to get away from their anger and be able to express themselves in the way that they need to. Because each one of these that I named to you, has a different approach on how to handle them. But the bottom line is and I've said this before and I'll say it again, is to remain calm. You do not get hooked in to what their need is. You keep your needs separate from their needs. This will help you to manage the anger that's in the workplace. And again the anger can come internally or it can come externally, but which ever way it comes, the techniques are pretty much the same to just remain totally confident, remain strong, don't get afraid of what other people are saying. If anger is really escalating around you. If it's escalating to a dangerous point, remove yourself, you can always call 911. But we're not really talking about that kind of anger, even though I wanted to say it that you know it's there for you, you know what to do if it does get to that violent stage, but we're talking about everyday annoyances. That's the kind of anger that we're talking about. That is the kind of anger that I know that you can manage once you learn some of these techniques that I have mentioned to you. So remain calm, remain bold, stay detached, keep away from the anger getting inside of you and triggering you. This is important, stay away from the anger getting in the inside of you."