How to Manage Difficult People & Anger in the Workplace

Video Transcript

"Hi, I'm Brenda F. Dixon, a licensed clinical social worker here in Nashville, Tennessee and we're here with Expert Village today. How do you manage these people? These people that just bother you? They irritate you. We'll the first thing that I want you to know is that when they're bothering you, when anger is starting to kind of brew on the inside of you and it starting to irritate you, let it be known that it's something that is tapping from your life. It's something that is going on with you internally. Most people say, well if they didn't do that, I wouldn't have the anger. No, it's not that way at all. It's what is going on internally that's being tapped. Anybody that gets angry, let it be known that what they're getting angry about, the other person has a right to behave any way that they so choose. When you're getting angry, you're getting angry from something that has been touched internally. Now I know that's another whole subject and we're not going to go into all those details, and each particular person has to work out their own, their own whatever it is they're going through. I have people come into my counseling room and they will say, I have anger because blah, blah, blah has happened. I have anger because in the classroom I saw some kids that came in with a stupidest looking outfit on. Well let it be known that that was the outfit that they chose and when you called it stupid, it was something that was going on in the inside of you. It really changes the look of anger, doesn't it? When you start to look at it and you think, it's about me, it's about my response. So be careful when you start to look at somebody and they are making you angry. It's a choice that you have that you have allowed yourself to become angry."