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How to Greet the Customer at the Table
How to Upsell as a Waiter
How to Advise Customers as a Waiter
How to Present the Check as a Waiter
How to Deal With a Declined Credit Card as a Waiter
Tips for Waiting Tables
How to Serve Men & Women Together as a Waiter
How to Ask for Help From Other Waiters
How to Handle Customer Complaints
Tips for Waiting Tables: Part 2
Gratuity for Large Parties
What to Do if the Customer Wants to See a Manager
How to Deal With Rude Customers as a Waiter
How to Deal With Special Needs Customers as a Waiter
How to Present Wine Bottles as a Waiter
How to Open a Wine Bottle as a Waiter
How to Pour Wine at the Table as a Waiter
How to ID Customers as a Waiter
How to Refill Customer Drinks as a Waiter
How to Deal with Regulars as a Waiter
Knowing Your Menu as a Waiter
Knowing Your Alcohol as a Waiter
How to Deal with Special Orders as a Waiter
How to Deal with Split Checks as a Waiter
How to Deal with Multiple Offers to Pay
How to Clear the Table as a Waiter
How to Take Large Party Orders as a Waiter
How to Watch for Walk-Outs as a Waiter
How to Handle Spills as a Waiter
How to Say Goodbye as a Waiter
Summary: Learn how to handle spills with expert tips and advice on customer service in this free video clip on waiting tables.
With a double major in Psychology and Criminology, Ms. Leslie Moselle has experience in both the legal and child development field. Ms. Moselle has worked along side the Tampa,...read more
"Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. Someone accidentally spilled their drink. This is not a moment for you to freak out. No matter how busy you are or how crazy things are, it's not a big deal. The best thing to do when a spill occurs is just take care of it as quickly as possible. You don't want your customers taking care of their own spills. You want to let them know this your job. This is what you're here to do. They're here to relax and enjoy themselves, not to be cleaning up messes. If they wanted to clean up messes, they'd have food at home. You just make sure that you get the mess cleaned up as quickly as possible. Make sure to start from the end of the table and work your way in. The last thing you want to do is have your customers leave here with wet pants or stained clothes. If a spill occurs, things to remember is just wipe it up as cleans as possible. Let the customer know that it's no big deal and that you have it all under control, and that you'll be replacing their drink as soon as possible."
eHow Article: How to Handle Spills as a Waiter
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Comments
atiar said
on 1/4/2009 Hi this is Atiar from Dubai. Actually i'm using expert village its around last 2 years. Its a very useful site for me, specially bcz its free site. So I wanna say a big thanks to the organizer of expert village. my comments on this video is very clear & useful for while I'm working as a in Restaurant, Thank you & at the same I wanna request for more video on the Internationl cuisine & non alcholic Mocktails.
I wish a very good success of Expert Village. Thank you all & Happy New Year.
Muhammad Atiar Rahman