Knowing Your Menu as a Waiter

Video Transcript

"Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. Whether you're a first time server or you've been doing it for years, it's always great to know your menu. You need to know what the restaurant offers and you need to be able to answer any customer questions. No server is perfect and there are some things you're going to forget, and there are some things that you might not know. It's always good to know as much as possible. You really want to be at your table and be the best server you can for your customers. If they have a question as to what kinds of ingredients are in the meal, you want to be able to answer those for your customers. If you can't answer, then you might want to be able to walk away to your kitchen cook or to your manager and ask them whatever questions need to be answered. What I suggest is to take a few moments here and there to review the menu. Make sure you know what's listed. Make sure you know what's in it. You don't want to say the wrong thing. Your customer may have an allergy; may not be able to consume any milk or soy. They might be allergic to peanuts. They might not like certain things on the menu. They may not like onions. If a meal is prepared with those ingredients, you want to make sure that you're giving your customer the correct information. If it's your first time waiting tables at a restaurant or maybe it's just been a while since you've taken a look at the menu, refresh yourself. Make sure you know your menu well. You are the information source for your customer. You want to make sure that you're being the best server you can."