How to Deal With Special Needs Customers as a Waiter

Video Transcript

"Hi! My name is Leslie Moselle and we're here at Mickey Quinn's in Seminole, Florida and on behalf of Expert Village, this is how to be a successful server. I just got a new table and I'm about to go ahead and see if they have any questions about the menu. Some things to remember when offering people things on the menu is their special needs. Some people have allergies that you have to take into consideration, so it's really important to know what foods have what. We have to know if our chicken is made with a certain type of oil, if some soups have chicken stock or pork stock, or if it's made with a veggie stock. We also have to know things like people who are allergic to iodine, whether there's anything with any shell fish in our meals. We just really have to know the certain details because some people can be allergic. We are liable and we need to make sure that the information that we're giving to our customers is correct for their safety and for ours. I'm going to go ahead and see how the table is doing. How are we going here? Are you all set to order? Yes, but I was looking at the appetizers and it says chicken tenders. Are those in peanut oil by any chance? Actually, they are. It's a healthier substitute rather than vegetable oil. Can you not have that? No, I'm actually allergic to peanut oil. Oh, you are? I'm sorry We do have a few other appetizers there that don't have any peanuts in it. I was just thinking just the nachos. Nachos will be fine. Alright , well I'll go ahead and get that in there for you. I apologize for that, but I'll go ahead and put your order in. Thanks. No problem."