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Different Customer Service Methods
How to give a Greeting in Customer Service
Using a Customer's Name
How to Put a Customer on Hold
Stop Watch Customer Service Exercise
The Importance of Appearance in Customer Service
The Importance of Concentration in Customer Service
How to Show & Tell in Customer Service
Show & Tell Exercise for Customer Service
Having a Friendly Tone in Customer Service
Accuracy of Information in Customer Service
The Importance of Grammar in Customer Service
How to Sign Off in Customer Service
The Importance of Using the Same Factors for All Types of Customer Service
Summary of the Different Types of Customer Service
Learn how to use time efficiently in a customer service situation with expert training tips in this free o… More
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Learn why complete concentration and focus is required of any customer service person with expert training… More
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Developing a good customer service program will help promote your business, and to develop a good program,… More
Learn why it's important to look professional when working in customer service with expert training tips i… More
Summary: Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.
Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.read more
"Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. The next important consideration to think about when you're dealing with a customer in person is to concentrate only on your customer. Now we've discussed distractions before, if as I'm talking to you, oh I see a friend out there! Hey, how are you doing, yeah I'll catch up to you later. Alright, I'm sorry, I had a distraction. That's completely rude isn't it? Now when you go into a place and you're a customer, and the person that is providing customer service, maybe they go off to answer a personal phone call, or talk to somebody else. For one, it really is just basically rude, but for another it just makes you feel as though you're not really all that important to that business. When you're dealing with your customer, your customer is first. Your customer is the most important issue that you have at hand. So deal with that customer and only that customer at that one time."
eHow Article: The Importance of Concentration in Customer Service
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