Different Customer Service Methods

Series Summary

Rude clerks are everywhere, from the mall to the supermarket to the convenience store just down the street. One bad encounter with them can ruin your day and sour your attitude toward humanity in general. On the other hand, these same businesses may also have pleasant and courteous clerks, ones which make shopping a joy and put a smile on your face as you leave the store. Of course, if your shopping experience is a pleasant one, you will very likely be encouraged to spend more money, or least come back to that store again. Clerks and sales people are the face of a business, and their proper training and attitude is crucial to a successful operation.

What are different types of customer service? How are these forms of communication carried out in an efficient, effective manner? In this free video series, our expert will answer these questions and much more. Besides learning about the different types of customer service, you'll learn how to give a greeting, how to talk to customer's on the phone, and how to maintain a friendly tone. Additionally, our expert will provide some exercises, such as the stop watch exercise, showing and telling, and will explain the importance of the different types of customer service. With these tips and lessons, you'll provide better service instantly.

Video Transcript

"Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. The method that you provide customer service to your customer with just depends on how that customer approaches you. The three different types we're going to discuss are by the phone many phone oriented service industries. Maybe you work in the call center and that is your only contact with the customer. Very specific methods by which you deal with telephone customer is exclusively and we'll discuss all of those. The most common is in person. Now this is when a customer just like it says appears physically in your place of business and you're face to face with that person different considerations. A third method that people don't take a lot of time to discuss or think about is by a written communication. In this day in age when we are emailing back and forth more and more this is becoming a much more important method. They're consideration that a lot of people don't stop and think about when you are writing off a letter to your customer, we'll discuss each of those at later as well."