Overview of Customer Service Basics

Video Transcript

" In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Now let's review what we discussed in this section in this section we discussed the model known as the 123s of customer service. It's been a very effective model and helping customer service providers remember some basic elements that they need to be put in that exchange with their customers. Remember when you're dealing with a customer you are dealing with them only with one customer at a time. It doesn't matter who came before it doesn't matter who came after or what else is going on around you avoid distractions and deal with one customer. That is probably the most important thing that I can say to you throughout any of these sections deal with one customer at a time. Two customer service is a two way exchange be sure to use your expertise and use your professionalism and use questions wisely in dealing with your customer. Finding out what his or her issues is and then offer that expertise as means as finding a solution. Three use three minutes as a guideline of the time frame that you want to be able to identify if not solve your customers issue. If you utilize the basic elements in the 123 model of customer service you will be very successful in providing great customer service."