The Importance of Customer Satisfaction

Video Transcript

" In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. The last step to remember in the three portion of the 123s of customer service is to ensure customer satisfaction. Now your controlling the situation and you're trying to keep within your guidelines of three minutes to solve that issue. But the trap that you don't want to fall into is making your customer feel rushed or hurry. We discussed before how important it is to make that customer feel like an individual. If you're just trying to get them out of the door, again they are just going to revert back to what they feel like a number. Keep in mind customers notoriously shop around for better service and better products. This is one of those ways that you can make sure your customer will leave and never come back. So before your customer leaves ask them and again don't be afraid to ask your customer any questions. Have I done everything that you needed today Mr. Smith, do you have any other questions for me or just simple what else can I help you with today. It not only raps your dealings with the customer it also gives you the stand point that I did ask the customer if they needed anything else. They stated that they didn't, I assumed that my work of that customer was done. But don't be afraid to ask if they think about anything else go ahead and take the time to do that remember the three minutes is not such a hard and fast rule that you have to make your customer feel like they as an individual are not important."