Customer Service Tips

Rate:

(2 Ratings)

1 Comment Post a Comment

Add to Playlist |

I Did This

Part of the video series: Customer Service Training Tips

Summary: Get an overview of customer service training with expert training tips in this free online customer service training video clip.

Views:: 1,272
Tags:: good , customer , service , relations , communication , training , skills

Contributor

By Pamela Unruh
eHow Contributing Writer

Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.read more

URL:

Embed:

Difficulty: Moderate

Instructions

Comments

abdulrbutt said

Flag This Comment

on 2/2/2009 Thank you very much Pamela, your videos are great help to me.

Thank you very very much for sharing.

Love Abdul

Video Transcript

"In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. In this section we discussed a model known as the ABCs of customer service. Keep these steps in mind as you provide customer service going forward. Remember A it's for attitude not the customers attitude your and yours alone, attitude, your tone of voice, how you deal with the customer, even body language all plays apart in the attitude that you convey to the customer. B-business knowledge, make sure your customer knows that you are the expert that you are the person that can help that customer with their issue. It makes them feel very confident and comfortable with you as a professional. Finally C customer oriented service, dealing with one customer at a time dealing with that customer you want to use professionalism, courteously and the basic elements of customer service that we discussed before. Follow the model of the ABCs of customer service and they all service a good reminder of the factors that you want to provide to your customer."

eHow Article: Customer Service Tips