How to Have Proper Etiquette at Work

Video Transcript

"In this section we'll be discussing another model known as the ABCs of customer service. I'm Pamela Unruh on behalf of Expert Village. I think it's also important just to make a point as we discuss business oriented environments and customer oriented service. Just being professional that you need to also be aware of your indirect dealing with customers as well. Perhaps your dealing with a customer I don't know if this ever happened to you and two co-workers are standing off to the side talking about something. Probably just inappropriate if this customer over hears it no matter how professional your working towards being with that customer, what ever is taking place over here it's over heard can definitely have bearing on your dealing with that customer. I mentioned before also that I worked in a call center if we have one person on the phone but maybe the agent next to that person is involved in a personal conversation with somebody else. Perhaps there's use of foul language just maybe the conversation is to loud, maybe they're arguing with somebody. Remember those customers can hear what's going on around them to and when they hear that type of conversation or that type of language being used, even if it's not directed and them. Even if it's not by the customer service provider that they are dealing with that will definitely have a very negative impact on your customer perspective of the professionalism of your business. So again be very careful about the indirect communication that you have with your customer."