How to Reassure Customers

Video Transcript

" In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. Now let's move on to the second step in our model, the two. Remember that the customer service is a two way exchange now it's just not the customer asking you questions or telling you what problem or issue they have. This is also used to assuring the customer that you are the person who can help now most of time when the customer comes in with an issue it's a source of frustration, perhaps they are angry. All they want to know right up front is that you are the person who can help them. It's just as simple as saying Mr. Smith I'm glad that you came to me I have that information here on my database and if you give me one moment I'll be able to help you with that. Just by using that simple step and assuring your customer let's them know first of all once again they are important to you by they are also feel comfortable that they come to right place. Knowing that their issue is going to be taken care of can go a long way in defusing a very frustrating situation both for your customer and for you as well."